FAQs

FAQs2018-02-13T09:37:14-04:00
Why do I see a count-down timer on the checkout?2018-01-23T12:33:04-04:00

When you browse the website and add products to your cart, the prices are constantly updating in the background based on live market fluctuations. The only time that product prices are held static for you is when you have proceeded to the CHECKOUT page. At this point, you have 10 minutes to complete the checkout with prices being static. If you do not successfully checkout within the 10 minute time period, prices will be auto-refreshed based on the latest pricing.

Do you add a commission or any other hidden fee?2018-01-05T16:41:33-04:00

No. Unlike purchasing gold & silver from ‘the bank’ or some other bullion dealers, there is no commission added to the bullion price. Our prices already include our premium.

Do I have to pay any sales tax or GST / HST?2018-01-05T16:32:28-04:00

NO! Pure Silver and Pure Gold Bullion (.999+) are tax exempt in Canada. We only sell Gold & Silver products that have a minimum of .999 purity, so your order is not taxed.

Do I Need to sign up for an account to place orders with Ottawa Bullion Wholesale?2017-12-03T13:05:53-04:00

Yes. You will be required to register an account with us to submit orders on the Ottawa Bullion Wholesale platform. Note: The Local Ottawa Bullion RETAIL website (www.ottawabullion.com) still does not require an account to be set up, only for an appointment to be booked.

Why do you require a deposit for every order?2018-01-05T15:43:55-04:00

We hedge all of our bullion. When you place an order with us, we take out a position in the market, exposing us to price movements within that market. The 2 % deposit we require partially protects us against market losses in the event of non-payment of the order. Due to the non-refundable nature of the deposits we require, our clients are provided upfront notice of their order obligations and consequences should they fail to meet those obligations. Please note that once an order has been executed, it cannot be reversed. Should you voluntarily want to cancel your order, or fail to remit payment with the allotted time, you will forfeit your deposit entirely and may be charged additional market-loss fees.

I have never used INTERAC® Online before. Is there anything I should do before attempting to pay my deposit?2018-02-26T12:35:06-04:00

For a general overview of INTERAC® Online, please visit: http://interac.ca/en/interac-online-consumer.html

Visa Debit cards are not supported by this system.

Prior to attempting a deposit payment using Interac Online, please contact your banking institution to confirm your transaction limit. Many debit card accounts will decline Interac Online transactions over $500 unless specific arrangements have been made through your bank. Most financial institutions will be able to accommodate larger Interac Online transactions if arranged in advance. Please note that when making your deposit with Interac Online, you will be redirected to the Interac Online payment portal which will ask you to choose your financial institution from a list. Once chosen, you will be asked to sign in to your online banking to complete the “deposit” transaction. Once the deposit has been successfully completed, you will be redirected back to our Ottawa Bullion Wholesale website where you will be shown an order confirmation and further instructions.

What if my Bank isn’t supported by Interac Online and I’m unable to pay the deposit during checkout, can I still buy from Ottawa Bullion Wholesale?2017-11-29T16:24:36-04:00

Yes! But you will need to speak with an Ottawa Bullion Wholesale Trader who will have to process your order manually, during regular business hours (Eastern Standard Time). You will still be required to pay a deposit via Email Money Transfer in order to have your order price locked-in. Ask for more details

When Must Final Payment Be Sent?2017-11-30T16:35:06-04:00

We require clients to send either your wire transfer or bill-payment within 24 hours (1 business day) of order confirmation. We require the payment to be fully RECEIVED within 48 hours (2 business days) of order confirmation. Therefore, we firmly recommend that you send your payment the same day (next business day), in order to ensure that it arrives within the allotted time.

Important Note: It is the responsibility of the client to be aware of the typical delays associated with any particular payment method and by the banking institution(s) used to send it. In order to prevent order cancellation and forfeiture of your deposit, we highly recommend that you contact your bank before placing an order to confirm the payment process & delays for your planned method of payment.

Am I able to place an order online and PICKUP my order in person in Ottawa?2017-12-02T15:22:56-04:00

Yes, but we have some strict requirements and policies in place.

#1. Make sure to choose the FREE OTTAWA PICKUP option upon checkout.

#2. Pickups will only happen by appointment. Absolutely no walk-ins will be admitted.

#.3 Scheduling of the appointment will be done after final payment for an order has been received & cleared.

The Pickup Appointment will be scheduled for a Day/Time within 5 business days of cleared payment. (Check payment clearing times).

OBW staff will contact you and attempt to come to a mutually workable appointment day & time, with OBW having the final say.

#4. A valid, Government Issued form of Identification will be required at the time of the appointment for order / pickup validation purposes. (Identification information will not be stored, copied or transmitted to any 3rd party, it is simply to confirm that the correct party is picking up an order.)

 

Very Important Requirements:

Please be punctual for your appointment. You will be picking up your order at Ottawa Bullion’s Administrative Offices. We will have pulled your order from our Vaulting Solution and will make it available to you only for this short appointment window.

Your Order will not be available to you BEFORE your scheduled pickup appointment time and it will not be available to you AFTER your scheduled appointment time.

If you need to make changes to the date / time of your appointment, please provide us with as much advance notice as possible.

*Ottawa Bullion Wholesale reserves the right to refuse to accommodate a pickup request for any reason, which may include, but not be limited to, security considerations. In such cases, a suitable delivery solution will be arranged.

CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE RECEIVED AN ORDER CONFIRMATION?2017-11-30T15:48:27-04:00

No. Upon successful completion of the checkout and having paid the deposit, your prices are locked and your order is final. This also includes any manual orders placed for you, at your request, by Ottawa Bullion Wholesale. We cannot add products to past orders nor subtract any products that have been ordered. Once we have sent your Order Confirmation, you are required to send the remainder balance of the order within the timeline detailed in the Order Confirmation

HOW DO I SET UP ONLINE BILL-PAYMENT WITH MY BANK? WHO SHOULD MY PAYMENT BE MADE OUT TO?2018-05-08T14:58:44-04:00

Please view the PAYMENT INSTRUCTIONS page for all the required info. Note: Your Customer Number Is Created once you submit your first order and will be visible to you in your account from that point onward.

Do you accept US Dollars ?2018-10-10T15:37:58-04:00

Currently, our online platform is set to only accept Canadian Dollars. There is the ability to See Prices in USD for products but you are unable to execute an order in USD.

Should you wish to pay for an order with US Dollars, we MAY be able to accommodate your request. Please contact us for more information.

How are orders shipped?2017-12-02T15:03:04-04:00

All Ottawa Bullion Wholesale Orders are shipped via trusted couriers such as FedEx, UPS or Purolator. The courier used for your shipment will be determined based on client location, products ordered and will be chosen at the discretion of Ottawa Bullion Wholesale. All shipments are 100% insured for the value of their contents. Orders are shipped after funds have cleared, with tracking numbers provided to the client for monitoring the parcel in transit. Orders are packed under surveillance and are verified by hand before being sent out.

Will My Order Shipment Be Insured?2017-12-02T17:03:06-04:00

Yes, all packages are 100% insured, tracked and require your signature upon delivery. Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated.

 

YOUR PACKAGE WILL BE VOID OF INSURANCE IF:

  • You indicate to the courier that a signature is not required
  • You give permission for someone (other than yourself) to sign for deliveries. This includes leaving your package with an office attendant, family member, building concierge, neighbor etc.
  • You Redirect or re-route a package to another, different destination.
  • You Accept a package that is clearly damaged or appears to have been tampered with. (You must refuse the package in this case and contact us immediately.)
Does Ottawa Bullion Wholesale deliver to post office boxes?2017-12-02T15:16:38-04:00

No. Ottawa Bullion Wholesale Does Not and Will not Use Canada Post. Therefore, we cannot deliver to P.O. Boxes. Listing your shipping address as a P.O. Box will result in order cancellation.

Do You Ship Internationally?2018-01-05T16:09:25-04:00

At this time, we only ship across Canada. If you have interest in shipping to the USA, we MAY be able to accommodate your request. Ask for Details.

How Are Large Or Very Heavy Orders Shipped?2018-01-05T16:35:10-04:00

Larger or Very Heavy Orders may be split up into multiple boxes. (All of Which Carry The Same Insurance & Tracking). For extremely large orders, it may be necessary to arrange for an armored delivery service, in which case we will contact you directly to make arrangements for delivery. Additional delivery fees may apply for armored delivery.

Does Ottawa Bullion Wholesale Ship To Very Remote Canadian Locations Such As the Far North?2018-03-22T15:35:09-04:00

We may be unable to accommodate shipments to “remote and less-accessible locations” within Canada. These locations may include, but are not limited to, addresses in The North West Territories, Yukon Territory and Nunavut.

In cases where we are able to ship an order to a “remote and less-accessible location”, we reserve the right to charge a shipping fee if required.

We strongly advise all clients that want order(s) shipped to a “remote and less-accessible Canadian location” to contact us PRIOR to submitting an order online, so as to be fully aware of any possible restrictions or additional shipping fees that may be required.