Yes, all packages are 100% insured, tracked and require your signature upon delivery. Should your package be lost or stolen in transit, the contents of your order are fully covered and you will be fully compensated following a successful completion and approval of the claims process and provided you comply with all stipulations in our Terms & Conditions.

 

YOUR PACKAGE WILL BE VOID OF INSURANCE IF:

  • You indicate to the courier that a signature is not required
  • You give permission for someone (other than yourself) to sign for deliveries. This includes leaving your package with an office attendant, family member, building concierge, neighbor etc.
  • You Redirect or re-route a package to another, different destination.
  • You Accept a package that is damaged or appears to have been tampered with. (You must refuse the package in this case and contact us immediately.)